Frequently Asked Questions
Q: Why does Elle Shaná make products to order?
A: Elle Shaná creates products using mostly raw ingredients, butters, oils, and handcrafted blends. Because of the number of products we offer, the variety of scent options available, and the shelf life of each item, we make products as they are ordered. This allows you to receive fresher products and enjoy them longer once they arrive.
Q: What is the difference between Luxe Dream and Pure Dream?
A: Our Luxe Dream collection combines fragrance oils, raw aromatic materials, and carefully selected scent ingredients to create unique fragrance experiences. Our Pure Dream collection uses only essential oils for customers seeking naturally scented options. Both collections are designed to provide a luxurious self-care experience while allowing customers to choose the scent style that best fits their preferences.
Q: Are all Elle Shaná products vegan?
A: No. Elle Shaná is vegan-friendly, but not 100% vegan. Some products contain ingredients such as goat milk, beeswax, or honey. Products containing these ingredients include our Pomades, Rich Body Creams, Butter Creams, and select Wash Bars. Individual ingredient lists are available on each product page.
Q: Why does Elle Shaná use 4 butters in its jarred moisturizers?
A: We believe every ingredient should have a purpose. Our jarred moisturizers contain Shea Butter, Mango Butter, Cocoa Butter, and Kokum Butter. Each butter contributes its own unique properties, helping to moisturize, nourish, soothe, and protect the skin. These butters have long been valued in skincare for their naturally occurring fatty acids, vitamins, and skin-conditioning benefits, making them especially popular among those with dry or problematic skin.
Q: Are Elle Shaná products safe for sensitive skin?
A: Many customers with sensitive skin enjoy our products. However, every person's skin is different. We recommend reviewing ingredient lists carefully and performing a patch test before full use, especially if you have known allergies or sensitivities.
Q: How long will my products last?
A: Product longevity depends on usage, storage conditions, and product type. Because many of our products are made with natural ingredients, we recommend storing them in a cool, dry place away from direct sunlight and using them within the recommended shelf-life period listed on the product.
Q: Which moisturizer is right for me?
A: Each moisturizer offers a unique experience:
Rich Body Cream – Our lightest moisturizer, combining nourishing oils and goat milk for lightweight hydration that absorbs quickly.
Butter Cream – A richer blend featuring our signature butter combination and goat milk for long-lasting moisture with a creamy feel.
Body Butter – A deeply moisturizing whipped butter designed to help nourish and soften dry skin.
Body Pomade – Our richest moisturizer, formulated to help lock in moisture and provide an extra layer of protection for very dry skin.
Q: What makes Elle Shaná different?
A: Elle Shaná Luxe Skin focuses on handcrafted skincare made with nourishing ingredients, unique scent creations, and products made specifically for you. Rather than pulling products from a warehouse shelf, each order is carefully created, scented, labeled, packed, and prepared with luv.
Q: What does "Luv On Your Skin" mean?
A: "Luv On Your Skin" is more than a tagline—it's our promise. It represents the care, intention, and attention that goes into every product we create. From thoughtfully selected ingredients to handcrafted production, our goal is to provide products that help your skin feel as good as it smells.